Shipping Policy

Shipping Policy for Soft Paws At Soft Paws, we aim to process and deliver orders as quickly and safely as possible. This Shipping Policy explains how shipping, delivery, and order handling work. 1. Order Processing Orders are processed during normal business days, excluding weekends and public holidays. Once your order has been received and payment has been confirmed, Soft Paws will prepare your order for dispatch. Processing times may vary depending on product availability, order volume, and delivery location. 2. Shipping Areas Soft Paws delivers to the areas listed on our website or confirmed at checkout. If your location is outside our standard delivery area, we may contact you to discuss available shipping options or additional delivery costs. 3. Shipping Costs Shipping costs are calculated based on your order, delivery location, and selected shipping method. Any applicable shipping fees will be shown before checkout is completed. 4. Delivery Times Estimated delivery times may vary depending on your location and the courier or delivery service used. Soft Paws will make reasonable efforts to deliver orders within the estimated timeframe, but delivery delays may occur due to courier delays, high order volumes, public holidays, weather conditions, or other circumstances outside our control. 5. Order Tracking Where tracking is available, customers will receive tracking details once the order has been dispatched. Customers are responsible for ensuring that the delivery address and contact details provided are correct. 6. Failed Deliveries If a delivery cannot be completed because the customer provided incorrect details, was unavailable, or failed to collect the order where required, additional delivery charges may apply. Soft Paws is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information. 7. Damaged or Missing Orders If your order arrives damaged or incomplete, please contact Soft Paws as soon as possible with: Your order number A description of the issue Photos of the damaged product or packaging, where applicable Soft Paws will review the issue and may offer a replacement, refund, store credit, or another suitable solution. 8. Risk of Loss Once an order has been handed over to the courier or delivery service, delivery is handled by that service provider. Soft Paws will assist where possible with delivery issues, but courier delays or losses may need to be resolved through the courier’s investigation process. 9. Contact For shipping questions or delivery support, please contact Soft Paws using the contact details provided on your invoice, receipt, or website. Soft Paws reserves the right to update this Shipping Policy at any time.