Refund Policy

Refund Policy for Soft Paws At Soft Paws, we want every customer to feel confident and satisfied with their purchase. This Refund Policy explains when refunds, returns, and exchanges may be requested. 1. General Refund Policy Customers may request a refund, return, or exchange within 7 days of receiving their order. To qualify, the item must be: Unused In its original condition In its original packaging Accompanied by proof of purchase 2. Non-Refundable Items For hygiene and safety reasons, certain products may not be eligible for return or refund once opened or used. This may include: Pet grooming products Pet beds, blankets, or soft goods Personalized or custom-made items Clearance or sale items Any item damaged through misuse or neglect 3. Damaged or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact Soft Paws as soon as possible with: Your order number A description of the issue Photos of the product and packaging Once reviewed, Soft Paws may offer a replacement, exchange, store credit, or refund. 4. Return Shipping Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to an error by Soft Paws. Returned items must be packaged securely. Soft Paws is not responsible for items lost or damaged during return shipping. 5. Refund Processing Once your return has been received and inspected, Soft Paws will notify you whether the refund has been approved. Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider or bank. 6. Exchanges Exchanges may be offered where stock is available. If the requested replacement item is unavailable, Soft Paws may offer a refund or store credit. 7. Contact To request a refund, return, or exchange, please contact Soft Paws using the contact details provided on your invoice, receipt, or website. Soft Paws reserves the right to refuse a refund, return, or exchange if the item does not meet the conditions stated in this policy.